FlatRate Moving

THIS COMPANY WILL LOSE YOUR ITEMS

THIS COMPANY WILL LOSE YOUR ITEMS, DAMAGE AND SEND ANYONE FROM CRAIGSLIST... BE VERY CAREFUL!!!

If I could rate this company -5 i would. This company moved us from Brooklyn to St Louis and it was a complete disaster. Be very careful these guys have absolutely no idea. They lost a huge expensive floor rug, like it never showed up, no apology nothing. Also an antique mirror was missing too. They broke a number of glass items, sent us movers here in St Louis who where chosen from Craigslist, not referenced, these guys made us feel uncomfortable asking us questions about ho much this this item would cost, how much we purchased pur home for, to tip them directly cash and not through FlatRate as they take too much commission and tried to make us call management to release their pay as they wanted to leave without un packing. It was a complete NIGHTMARE. They damaged our walls, we immediately sent images and they accept no responsibility and insult us with $200. The rug alone was over $1500.00 We were asked to lodge a claim and this is what we received:

Claim No: FRNY #1281150

Dear Thomas,

Please accept our sincerest apologies for any inconvenience that you may have experienced with your recent move. I have enclosed copies of your Move Plan.

The results of the claim are as follows:

Rug: 50 lbs

Mirror: 10 lbs

Glass Dome: 25 lbs

Lamp: 25 lbs

Total:

110 lbs

At $0.60 per pound at 110 lbs, your total claim value equals $66.00. Additionally, we are including a courtesy amount of $134.00 for property damage which occurred during the move. Accordingly, enclosed please find a check in the amount of $200.00 serving as a full and final settlement for claim #1281150 filed on 1/17/25.

Move size: 1 Bedroom Flat Service cost: $13500

Lawrence and the team were extremely helpful in preparing me for my move. We had a FaceTime call to properly assess the size, and therefore price, of the items. There were no surprises on my bill. Lawrence even checked in a few days prior to my move to see if I had any changes to my inventory, which I did! Because he checked in, I avoided any confusion on moving day.

Movers Eddy and Javier were professional and efficient. They were extremely careful with my belongings.

Move size: Studio flat Service cost: $750

They are kind and accommodating from start to finish. Moved with them 3 times, Bernard Smith has been our point person for each move, and every time it’s been the same consistent quality of service and attention. First time was a combined move of my now wife’s stuff to my studio and storing her furniture until we found a bigger place.

So smooth, organized and comfortable.

Things always come up in the middle of packing and on move day and these guys just make it work and have a great attitude about it.

Each moving crew was excellent.

Highly recommend them for any moving and storage needs

Move size: 2 Bedroom Home Service cost: $2100

Our moving team was friendly, efficient and quick. We had 3 Flat Rate moving staff members moved our items, although I do not remember the team members names they were amazing! They arrived at my home on time, assessed what was being moved, went back to their truck and got the necessary tools and proceeded to quickly and carefully pack all of our belongings. They packed up a 1 bedroom apartment in 2 hours and arrived at the new location quickly (i was moving between boroughs). Unpacking went just as quick and efficiently and we were all moved into the new location within a couple of hours and they unpacked everything with the same care and efficiency that they packed. The support staff were also very helpful, they were quick to provide the COI and had an open line of communication. I recieved text messages, and emails to check in on any updates of the items being moved and the status of the move during moving day. I would highly recommend flat rate moving to my friends and family.

Move size: 1 Bedroom Flat Service cost: $1174